Keystone Global

Keystone Global Limited

Delete your account

This page applies to the Keystone Global Limited mobile app, customer portal, and connected customer account. You can start deletion inside your account or request help without signing in.

Effective August 21, 2026

1. How to request account deletion

From the app or customer portal

  1. Sign in to your Keystone Global account.
  2. Open My Account.
  3. Under Privacy and account deletion, select Request account deletion.
  4. Confirm the request with your current password.
Sign in to your account

Without signing in

Email us from the address registered to your account. Include your full name and customer or mailbox number so we can verify the request. Never send your password.

Email a deletion request

2. What happens next

  • Verified in-app requests disable account access and marketing messages immediately.
  • We may contact you to verify an emailed request and protect the account from unauthorized deletion.
  • Deletion or anonymization is normally completed within 30 days of verification.
  • Completed deletion is permanent. You would need to create a new account to use the service again.

3. Data we delete or anonymize

Subject to necessary retention, this includes:

  • Your name, email, telephone number, TRN, address, company profile, and saved delivery locations.
  • Login credentials, active sessions, device notification tokens, and password-reset records.
  • Optional customer documents, authorized pickup contacts, and customer notifications.
  • Referral relationships, rewards balances, and marketing preferences associated with the deleted account.

4. Records we may retain

We may keep limited shipment, warehouse, customs, invoice, payment, tax, accounting, fraud-prevention, security, dispute, support, and audit records where needed to complete an open service, protect customers, resolve claims, enforce our terms, or meet legal and regulatory obligations. Access to retained records is restricted, and the customer profile is anonymized where practical.

5. Contact

Keystone Global Limited
Shop 7, 15 Lower Harbour Street, Trelawny, Jamaica

Email: info@keystoneglobalja.com
Phone: +1 876-867-9359

For more information, read our Privacy Policy and Terms and Conditions.